Training Department

Our training at Crossroads is provided by two experienced practitioners who are qualified to DTLLS and PTLLS levels in the Health and Social Care Industry.  Both trainers are also qualified assessors to City and Guilds (A1), and Safe Cert Level 3.

We pride ourselves on the range and quality of training that we can offer at both accredited and non-accredited levels.

Accredited courses available

  • Highfield Level 2 Award in health and safety in the Workplace RQF
  • Highfield Level 3 Award in Emergency First Aid at Work RQF
  • Highfield Level 3 Award in First Aid at Work RQF
  • Highfield Level 2 Award in Moving People safely RQF
  • Highfield Level 2 Award in Safe Moving and Handling RQF
  • Highfield Level 2 Award in Risk assessment RQF
  • Highfield Level 3 Award in Food safety in Catering RQF
  • Highfield Level 2 award in Food Safety in Catering RQF
  • Highfield Level 2 Award in Conflict Management RQF

All of which are accredited by Highfield awarding body (Registered Centre Number 15417).

In-house training

Integral to our mandatory/induction training is the Carer Certificate – recommended by the Care Quality Commission and endorsed by Skills for Care.  Seven out of the fifteen ‘standards’ are used as mandatory induction training with the remaining eight which are completed over a ten-week period as recommended by Skills for Care.

This training is accomplished by staff attending a series of workshops that are presented by our trainers at out new training facility and headquarters in Oldbury.

Mandatory and other subjects which includes;

  • Person Centred Planning (working in a Person-Centred way)
  • Manual Handling
  • Safe Administration of Medication
  • Infection Control
  • Personal Care
  • Privacy and Dignity
  • Care at the End of Life
  • Dementia Awareness
  • Fire Safety
  • Basic life Support
  • Equality and Diversity
  • Care Planning
  • Mental capacity Act (including DoL’S)
  • Supervision Skills for Managers
  • Safeguarding Adults
  • Safeguarding Children
  • Fluids and Hydration
  • Specialist training available;
  • Oral Hygiene
  • PEG care (including feeding tubes care and hygiene} and Stoma Care with aspects of this training to be carried out on-line.

Here at Crossroads we strive to prepare our staff in a way that is robust and prepare them for their professional tasks to a very high standard.

All training is also available to other organisations upon request and, following detailed discussions with relation to the requirements of that organisation can be presented in a flexible format either at our Training Hub or at your own location (at an extra charge).  Costings will be dependent on the course, location and whether it is accredited or non-accredited training.

This means that we can offer tailor made training programmes and opportunities to other service providers throughout Birmingham, Sandwell, Walsall and Wolverhampton.

Distance learning opportunities in a range of vocational subjects are also available to staff at levels 2 and 3.  There is a high staff take up on these opportunities which in turn lead to a highly qualified and motivated group of carers working out of Crossroads – thereby offering the highest standards of care within the locality.