Sandwell Community Dementia Service, commissioned by Sandwell Metropolitan Council and Black Country and West Birmingham Clinical Commissioning Group, is a ‘provider collaborative’, comprising of nine local voluntary organisations to provide a single point of access for advice, information and support to those with worries about their memory or a dementia diagnosis, and their carers, across Sandwell.

The lead provider is Crossroads Caring for Carers and the partner organisations are: Agewell CIC, Dementia Pathfinders CIC, West Bromwich African Caribbean Resource Centre, Murray Hall Community Trust, St Albans Community Association, BUDS, Age UK Sandwell and Alzheimer’s Society.

Dementia Support – Every Step of the Way

We understand that living with dementia can be very challenging and result in feelings of loneliness and isolation. We will work with you to seek a clear diagnosis of your condition and help you to make informed decisions about the support and care you receive.

The support provided by Sandwell Community Dementia Service will be tailored to your individual needs, to enhance your wellbeing and provide coping strategies to assist you and your family throughout the dementia journey.

Who is the service is for?

Sandwell Community Dementia Service is free to access for anyone living with the effects of dementia, their families, and their carers living in Sandwell.

A Dementia Navigator will establish your individual requirements before assigning you an Adviser based within one of the six towns of Sandwell that is most appropriate to you:

  • Rowley Regis
  • Oldbury
  • Tipton
  • Smethwick
  • West Bromwich
  • Wednesbury

We also have a Specialist Dementia Adviser supporting Young On-set and Rarer Dementia.


Referrals can be made via the Single Point of Access –

Call – 0121 726 8543

Email –

Opening hours: Monday to Thursday – 8.30 a.m to 4.30 p.m. Friday – 8.30 a.m to 4.00 p.m.

Alzheimer’s Society Dementia Connect offer extended hours, please call 0333 150 3456. In an emergency, call NHS 111.

Download Referral Form

Case Study

“Things are much better now that we have the right support in place. I feel happy, my family are happy.”

Mrs Nargis had been caring for her husband who has dementia, with help from her family, when his challenging behaviour became too much for them to cope with. They were referred to Sandwell Community Dementia Service. Read Mrs Nargis’ case study here.

Further Information

The commission also entails the development of a Dementia Handbook for Sandwell, further development of the Sandwell Dementia Roadmap and a program of workforce training.

For further information please contact Christine Christie, at Sandwell Crossroads on 0121 553 6483 or email,