About Us

Crossroads Caring for Carers, an affiliated member of the Carers Trust  since 2012, provides a wide range of community care services across Sandwell, Birmingham, Walsall, Wolverhampton and surrounding areas.

We help informal carers to care for longer by providing practical support, training, respite and palliative care, improving the health and wellbeing of carers and those they care for.

In addition, we offer personal care to support with daily living needs, enabling people with complex needs to remain in their own home for longer. This can be provided alongside social care services or funded by the person themselves or their family.

We also provide the DISC (Dementia Information & Support for Carers) service, across Birmingham, Sandwell and Solihull. DISC provides advice and guidance to informal carers of people with memory issues or a dementia diagnosis, supporting carers and the cared for, at all stages of their journey.

Our History

Our services began back in 1987. Following the production of the ATV television soap Crossroads, a storyline highlighted family carers struggling with their daily lives and caring responsibilities. The public response was overwhelming, which led to Local Authorities investing and helping to set up local Crossroads schemes.

Crossroads is an affiliated member of the Carers Trust and part of a network of locally based partners who support carers in their homes through the provision of replacement care, and in the community with information, advice, emotional support, hands on practical help and access to much needed breaks.

Our Mission and Vision

Our Mission

To ensure that the enormous contribution that carers make to society and to those they care for is fully recognised, appreciated and valued and that carers’ needs, choices and voices are at the heart of everything we do.

Our Vision

A world where the role and contribution of unpaid carers is recognised and carers have access to quality support and services needed to live their own lives, but to also provide quality care and support to those they care for.

Our Trustees

Crossroads Care has a supportive and dedicated Board of Trustees who are unpaid and serve on behalf of their local scheme, which in our case is Sandwell.

Here is a brief outline of our Trustees and their histories:

Statement

The Trustees are Directors of the Incorporated Charity in respect of company law.
Charity registration number 1040679.

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The Crossroads Service Began

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Local organisations throughout England and Wales

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Care Hours Delivered

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Carers

100% of service users surveyed felt that they had been treated with dignity and respect.

– Quality Questionnaire 2019

Read below what our service-users say about us –

Shara M. Caregiving daughter

We are very happy with the service we receive. All of the carers are friendly and professional and we have built good relationships with them. We look forward to their visits and appreciate what they do for us.

Shara M.

Family Carer Sandwell

It has made a significant difference to our lives having your carers here. They are always polite and friendly and I feel so relaxed having some time-out. It really has changed our lives.

Jennifer R. Caregiving daughter

The training will definitely help, especially if and when we need to use a hoist for mum – I have never seen a hoist being used but now I feel more confident in using one and I have also experienced what it feels like to be in one.

Family Carer Tipton

The Carers Groups are an excellent opportunity for me to learn more about dementia and chat to others in a similar situation.

Write a testimonial

All the testimonials are written by clients from our community. We welcome your feedback so please share your experince of our services with us.