About Us

Introducing our new Carers Assistance Line

Free to access, the Crossroads Carers Assistance Line offers a caring, listening ear and support to any carer living in Sandwell over the age of 18. Read more about the service here.

Coronavirus (Covid-19) Advice

– Update February 2021

Our office (494 Wolverhampton Road) will remain closed until further notice. All office staff are working from home and all calls are diverted to them.

Our Care Support Workers are out continuing to provide a vital service to the most vulnerable members of our community. Whilst the roll-out of vaccinations for our front-line workers is underway, our team remain vigilant and continue to follow public health advice and precautions stringently to ensure the safety of our staff and service users.

Our face-to-face family carer training is currently suspended.

All face-to-face dementia carer groups and training sessions are suspended until further notice, however, please take a look at how you can get involved online via Zoom.

Our Dementia Care Navigators continue to provide a telephone advice and support service for people living with dementia and their carers in Sandwell.

Advice For Unpaid Carers

In addition, if you are a  family carer, please maintain hygiene and infection control guidance and we recommend that if you have not yet done so, you put a contingency plan in place for your loved ones care should you become unwell or need to self-isolate. To help with your planning and for useful information about the vaccine, take a look at our advice for unpaid carers page.

Please remember, if you have symptoms of coronavirus (a new continuous cough, a high temperature or a loss or change to your sense of smell or taste), it’s important that you stay at home for 10 days to help protect your friends, family and neighbours. Please visit www.nhs.uk/coronavirus for a full list of coronavirus symptoms and up-to-date information and advice to protect yourself and the person you care for.


About Us

Crossroads Caring for Carers, an affiliated member of the Carers Trust  since 2012, provides a wide range of community care services across Sandwell, Birmingham, Walsall, Wolverhampton and surrounding areas. In Dudley we provide wellbeing services to adult carers, young adult carers (aged 18 -25) and young carers (up to the age of 18) who care for a family member.

We help informal carers to care for longer by providing practical support, training, respite and palliative care, improving the health and well-being of carers and those they care for.

We also offer personalised in-home care to support with daily living needs, enabling people with complex needs to remain in their own home for longer. This can be provided alongside social care services or funded by the person themselves or their family.

In addition, we provide services in Sandwell and Birmingham to support carers of people with memory issues or a dementia diagnosis. Please check to see what is available in your area.

Our History

Our services began back in 1987. Following the production of the ATV television soap Crossroads, a storyline highlighted family carers struggling with their daily lives and caring responsibilities. The public response was overwhelming, which led to Local Authorities investing and helping to set up local Crossroads schemes.

Crossroads is an affiliated member of the Carers Trust and part of a network of locally based partners who support carers in their homes through the provision of replacement care, and in the community with information, advice, emotional support, hands on practical help and access to much needed breaks.

Our Mission and Vision

Our Mission

To ensure that the enormous contribution that carers make to society and to those they care for is fully recognised, appreciated and valued and that carers’ needs, choices and voices are at the heart of everything we do.

Our Vision

A world where the role and contribution of unpaid carers is recognised and carers have access to quality support and services needed to live their own lives, but to also provide quality care and support to those they care for.

Our Trustees

Crossroads Care has a supportive and dedicated Board of Trustees who are unpaid and serve on behalf of their local scheme, which in our case is Sandwell.

Here is a brief outline of our Trustees and their histories:


The Trustees are Directors of the Incorporated Charity in respect of company law.
Charity registration number 1040679.


The Crossroads Service Began

0 +

Local organisations throughout England and Wales

0 Million

Care Hours Delivered



100% of service users surveyed felt that they had been treated with dignity and respect.

– Quality Questionnaire 2019

Read below what our service-users say about us –

Shara M. Caregiving daughter

We are very happy with the service we receive. All of the carers are friendly and professional and we have built good relationships with them. We look forward to their visits and appreciate what they do for us.

Shara M.

Family Carer Sandwell

It has made a significant difference to our lives having your carers here. They are always polite and friendly and I feel so relaxed having some time-out. It really has changed our lives.

Jennifer R. Caregiving daughter

The training will definitely help, especially if and when we need to use a hoist for mum – I have never seen a hoist being used but now I feel more confident in using one and I have also experienced what it feels like to be in one.

Family Carer Tipton

The Carers Groups are an excellent opportunity for me to learn more about dementia and chat to others in a similar situation.

Write a testimonial

All the testimonials are written by clients from our community. We welcome your feedback so please share your experince of our services with us.